Privacy Policy

We believe in minimal data collection. This policy explains what little data is handled when you use this website. Last updated: 25 October 2026.

Introduction

Stonex Restoration Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website at stonexrestoration.com.

We are registered in England and Wales (Company No. 15927724) with our registered office at 12 Hawthorn Close, Biggleswade, Bedfordshire, SG18 0HE, United Kingdom.

What Data We Collect

This website is designed to collect the absolute minimum of personal data:

  • Quote form — When you request a free quote, the form sends the information you enter (your name, email address, phone number, postcode, the service you select, and your project details) to our website's backend. This information is forwarded to us by email through a delivery service (Resend) so we can respond to your enquiry and prepare a quote. We do not use your details for any other purpose unless you ask us to.
  • Standard web logs — Our hosting provider (Cloudflare) may record basic connection information such as your IP address, browser user agent, and requested pages. These logs are transient and used solely for network security and troubleshooting.

We do not use analytics scripts, tracking pixels, fingerprinting, or any third-party tracking services on this site.

Cookies

This website sets no unnecessary cookies. Specifically:

  • No analytics cookies — We don't use Google Analytics, Facebook Pixel, or any analytics platform.
  • No advertising cookies — We do not serve or track advertisements.
  • No session cookies — This is a static website with no user login or session management.
  • Cloudflare cookies — Cloudflare may set a __cf_bm cookie for bot management. This is a necessary technical cookie for security and does not track you across sites.

Because we set no tracking cookies, there is nothing to consent to beyond the essential technical cookies required for site security.

How We Use Your Data

Any personal data you share with us (for example, by emailing us directly) is used solely for the following purposes:

  • To respond to your enquiry or service request
  • To provide you with a quote or information about our services that you have requested
  • To communicate with you about a project or booking

We will never sell your personal data to third parties or use it for marketing purposes without your explicit consent.

Legal Basis for Processing

We process personal data under the following lawful bases under UK GDPR:

  • Consent — where you contact us with an enquiry, you consent to us using your details to respond.
  • Contract — where we process your data to provide a service you have requested or to take steps before entering into a contract.
  • Legitimate interests — for the security and operation of this website (e.g. Cloudflare's security logs).

Data Storage & Security

This website is hosted on Cloudflare. Cloudflare's infrastructure provides built-in DDoS protection, SSL/TLS encryption, and secure edge caching. The site serves static files, and a lightweight background worker relays quote-form submissions directly to our email service. No personal data is stored on any web server or database by this website — submissions are only forwarded in transit.

When you submit a quote request, your message is relayed to our business inbox by Resend (our email delivery provider) and is then handled by our own email provider (Google, via our Gmail address). These services process the message transiently in order to deliver it. We retain enquiry emails only for as long as necessary to respond to and, where relevant, fulfil your request.

Third-Party Services

This site uses the following third-party services, each with their own privacy practices:

No other third-party scripts, embeds, or tracking services are loaded on this website.

International Transfers

Cloudflare, Resend and Google may process data on servers located outside the United Kingdom, including in the United States. Where this occurs, they rely on appropriate safeguards such as the UK Extension to the EU-US Data Privacy Framework or Standard Contractual Clauses. We do not otherwise transfer your personal data outside the UK.

Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at Stonexrestoration@gmail.com.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact

If you have any questions about this privacy policy or our data practices, please contact us: